Terms of service

Items must be sent back to Pretty Kinz Boutique within 10 days of the customer having received the package. Eligible items will only be accepted for store credit. Absolutely no refunds will given. We have extended our returns period to 30 days due to COVID to ensure our customers can safely return their packages.

 

Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Pretty Kinz Boutique and product tags attached.  Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package. Any return item not received in good conditions, free of ALL ODORS, stains, and damages will NOT be accepted and customer will be notified that they must pay reshipping fees to have the items sent back to them. Any unaccepted store credits that have not had the reshipping fees paid within 30 days will be discarded and no credit will be issued. No exceptions.